Michelin, a global leader in tire manufacturing, deployed multiple AI agents integrated into Microsoft Teams and SharePoint to automate a wide range of internal services: HR, Legal, Business Travel and Administration.

6Months saved/year

86%Satisfaction

+150hSaved/week

Michelin tire close-up — Photo: Michelin Corporate Gallery — Photo: Michelin Corporate Gallery

The Challenge

Reducing the load on internal teams

Michelin needed to automate responses to frequent requests to improve user experience while freeing teams from manual processing.

A complex HR ecosystem

Thousands of employees contacting HR teams daily about leave, onboarding, payroll and internal communications.

Overloaded cross-functional services

Beyond HR, legal, travel and admin teams were overwhelmed by repetitive requests, contracts, bookings, supplies, meeting rooms.

The Solution

Multi-domain AI agents in Microsoft Teams

Michelin deployed a system of AI agents connected to Microsoft Teams and SharePoint covering four major internal service domains.

Human Resources

Leave management, new employee onboarding, time-off requests and internal communications, centralized and automated.

Legal Assistance

Automated contract management, regulatory compliance and quick access to legal documents and internal policies.

Business Travel

Bookings, ticket changes, trip organization and expense reports, all streamlined through AI.

Administrative Services

Supply management, meeting room scheduling, automated responses to everyday internal requests.

Results

Measurable performance

Months of work saved per year

The equivalent of 6 full-time months redirected to high-value tasks.

86%

Satisfaction rate

Satisfaction and productivity increased through instant, accurate responses.

+150h

Saved per week

Hundreds of requests handled automatically, freeing support teams for strategic work.

Key Benefits

Tangible daily impact

Ticket reduction

Up to 40% fewer tickets per month through automation of recurring requests.

Time savings

Significant reduction in internal team workload on L1 requests.

Enhanced efficiency

Successful adoption with plans to extend to additional domains.

Empowered employees

Quick, direct access to information, reducing wait times and dependency on support teams.

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